How to Complain About an Alberta Poker Site
If you have a complaint about a regulated Alberta poker site, here is the process:
Step 1: Contact the Operator
Start by using the operator's own customer support and complaints process. All regulated operators are required to have a complaints procedure.
Step 2: Escalate to Alberta iGaming Corporation
AGLC says unresolved disputes can be escalated to it after the player first tries the operator. However, AGLC cannot directly settle bets, refund wagers, or award compensation. It can facilitate communication and investigate whether the operator followed its own procedures.
Step 3: Report to AGLC
If you believe an operator is violating regulatory standards, you can report concerns directly to the AGLC, which has the authority to investigate and take enforcement action.
When to Contact AGLC Directly
You do not need to go through the operator or AGLC first for these issues. Alberta iGaming Corporation's player support guidance confirms you can contact AGLC directly for:
- Responsible gambling concerns about yourself or someone else
- Suspected illegal gambling activity
- Advertising or marketing complaints (e.g., inducement violations, targeting minors)
- Operator conduct that may breach AGLC Registrar Standards
AGLC contact: aglc.ca/gaming/contact-us
Document Everything
Keep screenshots of transactions, chat logs, and email correspondence. Clear documentation strengthens any complaint.
For more on player protections, see responsible gambling tools and our guide on regulated vs unregulated poker sites.